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I’ve been waiting for support to take action on my BTC withdrawal, which has been stuck at the “passed” stage for over two days now. There is never anyone available in the customer support chat, and the ticket system is completely ineffective. There is no follow up or feedback loop, and you’re forced to open a new ticket every single time, only to restart the same pointless process.
What’s even more frustrating is the feedback system. You only receive a feedback form after an issue has been resolved, and only then are you given the option to say, “My issue was not resolved.” That makes absolutely no sense. There is no way to provide feedback on unresolved issues, which creates a deeply flawed system that seems designed to collect only positive feedback.
CoinEx is inattentive and outright cruel when it comes time to withdraw your own money. This platform is unreliable and stressful to deal with. I strongly advise others to stay away from it.
For those who have already been affected, I suggest seeking external assistance from EthicalAsset Solutions who helped me recover my funds from CoinEx.
I fell victim to this scam broker, losing my hard-earned savings and feeling utterly devastated. The experience was overwhelming, leaving me anxious and uncertain about recovering my funds. Thankfully, I discovered EthicalAsset Solutions, a beacon of hope in my darkest hour. Their compassionate team guided me through every step of the recovery process, providing reassurance and expertise. With their help, I successfully regained my lost funds and restored my peace of mind. EthicalAsset Solutions's dedication and professionalism were truly remarkable. If you're facing a similar situation, I highly recommend their services for effective and empathetic assistance in fund recovery.



