Broker Review

Unauthorised Firm Details

Name: HitBTC
Website: hitbtc.com

HitBTC is a long-standing crypto exchange founded in 2013, offering many trading pairs, spot trading, APIs, and a broad selection of assets.
Despite its longevity and feature set, in recent years many users and watchdogs have raised serious concerns. Complaints include missing tokens after rebranded swaps, assets disappearing or locked under “inactivity fees,” KYC requests never fully satisfied (even after many document submissions), blocked withdrawals, delayed wallet maintenance, and nonresponsive or automated support. Review sites show a very low satisfaction rating. Many users feel the platform’s terms of service or fee policies (especially around inactivity and removed trading pairs) are applied in ways that cause loss of funds.

Bottom line: Although HitBTC has been around and has many features, the accumulation of user complaints around withdrawals, hidden fees, account restrictions, and ambiguous policies means it carries high risk for many users. Proceed with caution; use small amounts first, keep records, verify every policy, and consider whether the benefits truly outweigh the risk.

Location & Risk Notes

• Ownership / registration info: HitBTC lists operations under entities like HiTech Digital Business Ltd and others. Some filings or claims (e.g. in Saint Vincent & the Grenadines) are self-reported and disputed.

• Trust & reputation: On Trustpilot and SiteJabber, HitBTC has very low ratings (around 1-2 stars in many reviews). Large portion of reviews are negative, especially from users with withdrawal issues.

• Inactivity fee policy: Several users report that HitBTC charges fees (monthly or otherwise) when an account is inactive, resulting in balances declining over time, sometimes to zero. These fees are not always clearly communicated in advance.

• Token / trading pair removals: Some users say HitBTC removes certain coins or trading pairs without sufficient notice, often affecting their ability to access or withdraw these assets.

• Support & KYC complaints: Many cases where users submitted required documents repeatedly, often high quality, yet HitBTC still rejects requests or demands additional documentation indefinitely. Delays are reported in resolution of tickets.

• Practical caution: Do not keep large amounts of crypto on HitBTC if you think you might need to withdraw soon. Test small withdrawals, double check their policies on inactivity, trading pair deprecation, KYC, and fees. Keep all communications and proof of deposits/ownership.