Broker Review

Unauthorised Firm Details

Name: ChangeNOW
Website: changenow.io

ChangeNOW is a non-custodial crypto swapping / exchange service, operating since 2017 under a company called CHN Group Limited. It allows users to exchange one cryptocurrency for another, sometimes without requiring user registration or KYC for smaller amounts. The service claims not to hold user funds (non-custodial), meaning users maintain control through their own wallets. Users often praise its speed, numerous supported coins, and relatively simple process for swaps.

However, there are also many complaints and red flags:

• Several users report being unable to withdraw or receive swapped coins (especially for larger or unusual tokens), or having their transactions “stuck” for days.

• Some say that after passing KYC, their funds were frozen due to “AML investigations” or flagged as suspicious, sometimes with no satisfactory resolution.

• There are multiple complaints of support being slow or non-responsive in complex cases.

• Visibility: kundes feedback on platforms like SiteJabber is very negative; some users claim reviews are suppressed or deleted.

Bottom line: ChangeNOW has real functionality, a relatively long track record, and many satisfied users — but it also shows repeated issues with withdrawals, support, and opaque treatment of high-volume or flagged transactions. Proceed with caution: small amounts, careful documentation, verify every step.

Location & Risk Notes

• Registered entity: CHN Group Limited, with legal address in Seychelles, and a postal address in the Netherlands.

• Domain age: In service since about 2017; not brand new.

• Ownership transparency: WHOIS owner information is hidden/protected; not fully public.

• Trust / Reputation: Scores are mixed. On Trustpilot, many positive reviews, but also many serious complaints. Scam-analysis tools give it moderate risk ratings due to user complaints.

• Regulatory licensing: Does not appear to hold a license from major financial regulators like FCA, CySEC, ASIC, etc., as would be required for regulated financial service providers.

• User risk behaviour: Problems tend to appear more with larger transactions that trigger KYC or AML processes; some users report that after compliance, funds are still delayed or blocked. Geographic differences seem to matter in user experience.