What this means for you
If you deal with this firm, you won’t have access to them once you make a complaint.
You also won’t be protected by the FSCS if things go wrong. This means it’s unlikely you’d get your money back if the firm goes out of business.
If you sent money to a fraudster on or after 7 October 2024, you may be covered by protections introduced by the Payment Systems Regulator (PSR). Find out what to do if you’ve been tricked if you have send money to a scam account.
How to protect yourself
You should only deal with financial firms that are authorised by us. If a financial firm is authorised by us, it gives you greater protection if things go wrong.
You can use the FCA firm checker to make sure a financial firm is authorised by us and has our permission to provide the services you’re looking for.
You’ll also be able to find:
- information on how you’re protected
- contact details for authorised firms
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As the complications surrounding my case intensified, I realized I had reached the limits of what I could accomplish independently. Every attempt to resolve the matter directly only led to further delays and confusion. The situation was not only financially distressing but emotionally exhausting.
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